Shipping policy

Shipping Policy

Thank you for choosing Barnes Eden's Cleanse. We are dedicated to delivering our wellness products safely and efficiently to your doorstep. Please review the details of our shipping policy below.

1. Shipment Processing Time

Processing Windows: All orders are processed within 1–3 business days.
Weekend/Holiday Logistics: Orders are not processed, shipped, or delivered on weekends or statutory Canadian holidays.
High-Volume Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We primarily utilize Canada Post and other reliable regional couriers to ensure timely delivery.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Ground	3–7 Business Days	Calculated at checkout / Free over $75
Expedited Shipping	2–4 Business Days	Calculated at checkout
Express/Overnight	1–2 Business Days	Calculated at checkout

Export to Sheets

Note: Delivery delays can occasionally occur due to extreme weather or remote location logistics.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24 hours.

4. International Shipping

We currently only ship to addresses within Canada and the United States.
We do not ship internationally outside of North America at this time.

5. Incorrect Addresses & Missing Packages

Address Accuracy: Please double-check your shipping address before submitting your order. Barnes Eden's Cleanse is not responsible for lost packages due to incorrect or incomplete shipping addresses provided during checkout.
Stolen/Missing Items: If your tracking information confirms delivery but you cannot locate your package, please check with neighbors or your local postal outlet before contacting our customer service team.

6. Damages & Issues

If you receive your order damaged or if items are missing, please contact us immediately at barnesedenscleanse@gmail.com with your order number and photographic evidence of the packaging and damaged items so we can open a claim and arrange a replacement.